How Airlines Elevate Customer Experience with MOGO

How Airlines Elevate Customer Experience with MOGO

How Airlines Elevate Customer Experience with MOGO

UX Design

Global Data

Data Insights

Airlines reimagin customer loyalty programs to cater to the needs of today's digital-savvy travelers.

Airlines reimagin customer loyalty programs to cater to the needs of today's digital-savvy travelers.

How iFREE GROUP and Visa collaborated to elevate the travel experience for high-end cardholders to forge long-term loyalty.

Introduction

Fueled by the rising demand for outbound travel, airlines are reimagining customer loyalty programs to cater to the needs of today's digital-savvy travelers. MOGO, as a leading global SIM card solutions provider, partners with multiple airlines, including China Airlines, EVA Air, Taiwan Tigerair, Far Eastern Air Transport, etc. Offering the "MOGO S Global SIM Card" program. This program empowers travelers with seamless data connectivity across the globe, unlocking a world of exploratio

Challenge

The airline industry is undergoing a transformation. Young, tech-proficient travelers now represent a dominant customer segment. Traditional loyalty programs fail to resonate with these new consumers who seek unique experiences and ongoing value. Additionally, frequent travelers require convenient and reliable international data roaming services.

Solution

iFREE GROUP's Travelution offers airlines a strategic approach to enhancing customer loyalty and crafting exceptional travel experiences. The program features a customized MOGO S Global SIM Card, providing seamless data connectivity across numerous countries. This card, coupled with exclusive discounts on Travelution products, becomes an integral part of airlines' revamped loyalty programs. Members can redeem their miles for these benefits, enriching their travel journeys.

The MOGO S Global SIM Card offers a multitude of advantages for travelers:

  • Free Roaming: Each card includes 1-day free internet access in over 200 countries and regions, keeping travelers connected and worry-free.

  • Exclusive Offers: Members enjoy exclusive value-added benefits, including free calls and data plan discounts, ensuring cost-effective travel.

  • Plug-and-Play Convenience: The SIM card is ready to use upon arrival, eliminating the need for complicated setups and local SIM card purchases.

Result

By leveraging Travelution, airlines successfully revitalize their loyalty programs, attracting new members and boosting retention rates. Unique rewards like the MOGO S Global SIM Card and Travelution product discounts not only provide practical travel services but also creifreate a differentiated and value-added travel experience, ultimately strengthening customer loyalty. This innovative approach garners industry recognition, elevating airline brand image and market share.

Case Highlights

  • Customer-centric approach caters to young travelers' need for convenient and affordable mobile network services.

  • Innovative Loyalty Programs: Delivering unique and value-added travel experiences.

  • Strategic Partnership: Leveraging MOGO's expertise in global SIM card solutions.

  • Proven Success: Offering a replicable model for other airlines in the competitive landscape.


Our Clients

▲ China Airlines Companies offered MOGO S Global SIM Cards to passengers to elevate customer experience


▲ EVA Air offered MOGO S Global SIM Cards to Passengers in flight to or from Japan


▲ Taiwan Tigerair promoted MOGO S Global SIM Card for budget travelers in Asia


▲ Far Eastern Air Transport provided MOGO S SIM Cards with free data in 14 Asian countries

Turn Journeys into Opportunities for Loyalty.

Copyright © 2024 iFREE GROUP | All rights reserved.

Turn Journeys into Opportunities for Loyalty.

Copyright © 2024 iFREE GROUP | All rights reserved.